﻿<?xml version="1.0" encoding="utf-8"?><rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0"><channel><ttl>60</ttl><title>BLOG.REDHAWKASSOCIATES.COM</title><link>http://blog.redhawkassociates.com</link><lastBuildDate>Tue, 29 May 2012 00:08:59 GMT</lastBuildDate><pubDate>Tue, 29 May 2012 00:08:59 GMT</pubDate><language>en</language><copyright /><itunes:subtitle> </itunes:subtitle><itunes:author /><itunes:summary /><description /><itunes:owner><itunes:name /><itunes:email>dbrown@redhawkassociates.com</itunes:email></itunes:owner><itunes:explicit>no</itunes:explicit><itunes:category text="Arts" /><item><title>It's still out there</title><link>http://blog.redhawkassociates.com/2012/03/21/its-still-out-there.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>That wishful thinking about tax rates (see Christine Romer, 3/18/12&lt;BR&gt;NYT)...that reductions in marginal tax rates will more than pay for&lt;BR&gt;themselves by stimulating revenues at a greater than dollar for dollar&lt;BR&gt;rate. But actual studies, done with math, show that at most a reduction of&lt;BR&gt;1% in the marginal rate (at the higher end) results in a 0.25% increase in&lt;BR&gt;reported income.&lt;BR&gt;&lt;BR&gt;So reductions in the marginal tax rate will increase the deficit and&lt;BR&gt;national debt.  That's the fact, Jack.&lt;BR&gt;</description><comments>http://blog.redhawkassociates.com/2012/03/21/its-still-out-there.aspx#Comments</comments><guid isPermaLink="false">30bec5c6-5171-41db-b787-2d1bcf919578</guid><pubDate>Thu, 22 Mar 2012 00:06:08 GMT</pubDate></item><item><title>What do we do as Financial Advisors?</title><link>http://blog.redhawkassociates.com/2012/03/20/what-do-we-do-as-financial-advisors.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>A typical list of services for a Client:&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;font face="Arial, Helvetica, sans-serif" style="color: rgb(51, 51, 51); font-size: 16px; text-align: -webkit-auto; font-family: arial, helvetica, freesans, sans-serif; "&gt;n most engagements, Red Hawk will provide some or all of the following services:&lt;br&gt;&lt;/font&gt;&lt;font face="Arial, Helvetica, sans-serif" style="color: rgb(51, 51, 51); font-size: 16px; text-align: -webkit-auto; font-family: arial, helvetica, freesans, sans-serif; font-weight: bold; "&gt;&lt;br&gt;&lt;b id="internal-source-marker_0.12505138595588505" style="color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-size: medium; "&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(1) identifying or initiating potential restructuring&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;transactions;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(2) reviewing and analyzing the Operating Company's assets and its&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;operating and financial strategies;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(3) reviewing and analyzing the Company's business plans and&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;financial projections;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(4) evaluating the Company's debt capacity in light of its&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;projected cash flows and assisting in determining the&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;appropriate capital structure for it;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(5) assisting the Company and its other professionals in&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;reviewing the terms of any proposed restructuring&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;transaction and in evaluating alternative proposals for a&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;restructuring transaction;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(6) determining a range of values for the Company and any&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;securities that it offers or proposes to offer in&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;connection with a restructuring transaction;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(7) reviewing and analyzing any proposals the Company receives&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;from third parties in connection with a restructuring&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;transaction;&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(8) providing advice to the Company with respect to, and&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;attending, meetings of its Board of Directors, creditor&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;groups, official constituencies and other interested&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;parties; and&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;(9) participating in hearings and providing testimony with&lt;/span&gt;&lt;br&gt;&lt;span style="font-size: 15px; font-family: Arial; font-weight: normal; vertical-align: baseline; white-space: pre-wrap; "&gt; &amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;respect to the issues related to any proposed plan.&lt;/span&gt;&lt;/b&gt;&amp;nbsp;&lt;/font&gt;
&lt;/div&gt;</description><category>Restructuring</category><comments>http://blog.redhawkassociates.com/2012/03/20/what-do-we-do-as-financial-advisors.aspx#Comments</comments><guid isPermaLink="false">8b36f1b6-f205-4ec5-a113-31b3755b5334</guid><pubDate>Tue, 20 Mar 2012 17:23:14 GMT</pubDate></item><item><title>Valuing the Stimulus</title><link>http://blog.redhawkassociates.com/2012/02/27/valuing-the-stimulus.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>I think a good paper about valuing the economic stimulus passed in '09 and&lt;BR&gt;ideas relevant to economic policy today in the US and Europe.&lt;BR&gt;&lt;BR&gt;http://www.econ.berkeley.edu/~cromer/Written%20Version%20of%20Effects%20of%20Fiscal%20Policy.pdf&lt;BR&gt;&lt;BR&gt;&lt;BR&gt;The author has a lot of negative baggage in some circles but the analysis&lt;BR&gt;and exhibits seem solid.  If demand has decreased, then it must be replaced&lt;BR&gt;or the economy shrinks.&lt;BR&gt;</description><comments>http://blog.redhawkassociates.com/2012/02/27/valuing-the-stimulus.aspx#Comments</comments><guid isPermaLink="false">a123d794-39ee-4991-aef2-538c604bc927</guid><pubDate>Mon, 27 Feb 2012 16:25:29 GMT</pubDate></item><item><title>"Local software makers continue to add jobs"</title><link>http://blog.redhawkassociates.com/2012/02/22/local-software-makers-continue-to-add-jobs.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>An article in 2/20/2012 *Crains Cleveland* reports that the number of&lt;BR&gt;workers in local software companies has increased by 16% in the past year.&lt;BR&gt; The title of the article was misleading, most of these firms are not&lt;BR&gt;makers but consultants.  However, the larger point is that this market is&lt;BR&gt;growing well.  I see consolidation increasing amongst software consultants&lt;BR&gt;and marketing companies driven by the demands of large customers who want a&lt;BR&gt;broad and deep array of services.  Those customers do not want to have many&lt;BR&gt;vendors but fewer vendors so that they can have simpler, more efficient&lt;BR&gt;relationships and also have more leverage over a community of fewer&lt;BR&gt;vendors.&lt;BR&gt;&lt;BR&gt;My suggestion to many small firms is to prepare your company for sale, get&lt;BR&gt;your capital structure in order, produce sound financial statements, have a&lt;BR&gt;professional sales, marketing and senior management team and process.  The&lt;BR&gt;result will be maximum value for your business.&lt;BR&gt;</description><comments>http://blog.redhawkassociates.com/2012/02/22/local-software-makers-continue-to-add-jobs.aspx#Comments</comments><guid isPermaLink="false">f6ccfa08-0a68-4929-8946-71b906683318</guid><pubDate>Wed, 22 Feb 2012 22:08:31 GMT</pubDate></item><item><title>What rate do the Top 400 Earners Pay?</title><link>http://blog.redhawkassociates.com/2012/02/20/what-rate-do-the-top-400-earners-pay.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>Interesting data from the IRS.  Comments later but: the problem I see is&lt;br&gt;that income from work is taxed at a much higher rate than that from&lt;br&gt;investments.  There are many studies showing that the diminishing returns&lt;br&gt;from effort (work) quell effort, few (that I know of) showing that higher&lt;br&gt;marginal rates diminish investing.&lt;br&gt;&lt;br&gt;&lt;img src="http://images.quickblogcast.com/9/2/5/1/0/309079-301529/image.png" alt=""&gt;</description><comments>http://blog.redhawkassociates.com/2012/02/20/what-rate-do-the-top-400-earners-pay.aspx#Comments</comments><guid isPermaLink="false">47f5caea-a848-488a-8e2c-fe4921d3c793</guid><pubDate>Mon, 20 Feb 2012 22:03:48 GMT</pubDate></item><item><title>Corporate Innovation: I favor Google's Approach Now</title><link>http://blog.redhawkassociates.com/2012/01/30/corporate-innovation-i-favor-googles-approach-now.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>&lt;i&gt;The Yin and Yang of Corporate Innovation&lt;/i&gt;&amp;nbsp;by Steve Lohr in &lt;u&gt;The New York Times&lt;/u&gt;, (1/29/12) lays out the different innovation approaches used by Apple and Google. &amp;nbsp;Partly because Apple sells hardware primarily, its approach is more top-down, measured and less customer-centric. &amp;nbsp;The cost of failure to them of a new hardware product is significant. &amp;nbsp;Steve Jobs was famously quoted as saying that "it's not the consumers' job to know what they want".&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;Google products are almost entirely software. &amp;nbsp;Lohr says that it "speaks to the power of data driven decision making, on line experimentation and of networked communication". &amp;nbsp;As a Google customer, I notice that there are always many "labs" developing products and beta versions of apps to try. &amp;nbsp;Customers can decide to try or not with no promise by Google of successful implementation.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;I think Google's model is more useful for corporate leaders to consider now since it is very different than most companies' approach which is still top-down. &amp;nbsp;Be willing to throw a lot of stuff against the wall and be willing to test and change strategy frequently. &amp;nbsp;The annual strategic plan is a joke now. &amp;nbsp;Those plans are usually obsolete the day they are printed.&lt;/div&gt;</description><category>Strategy</category><comments>http://blog.redhawkassociates.com/2012/01/30/corporate-innovation-i-favor-googles-approach-now.aspx#Comments</comments><guid isPermaLink="false">c8ec716d-3ded-4897-bf66-8b5c267ac7b7</guid><pubDate>Mon, 30 Jan 2012 15:39:20 GMT</pubDate></item><item><title>I'm reading now</title><link>http://blog.redhawkassociates.com/2012/01/17/im-reading-now.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>*King Lear* for book club.&lt;BR&gt;*Agents of Innocence* by David Ignatius&lt;BR&gt;</description><comments>http://blog.redhawkassociates.com/2012/01/17/im-reading-now.aspx#Comments</comments><guid isPermaLink="false">89c5e04c-16c7-46ec-af7c-4dcea960eee0</guid><pubDate>Tue, 17 Jan 2012 14:23:39 GMT</pubDate></item><item><title>Hooray!</title><link>http://blog.redhawkassociates.com/2012/01/10/hooray.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>For the Crimson Tide winning the BCS. &amp;nbsp;Great for Tuscaloosa.&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;Continuing the sports theme, too bad for the tough loss for the Hoyas of Georgetown on the court.&lt;/div&gt;</description><category>General</category><comments>http://blog.redhawkassociates.com/2012/01/10/hooray.aspx#Comments</comments><guid isPermaLink="false">d7bea887-e536-4e72-a1a6-73433ebbad49</guid><pubDate>Tue, 10 Jan 2012 15:18:56 GMT</pubDate></item><item><title>I'm Reading...</title><link>http://blog.redhawkassociates.com/2012/01/04/im-reading.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>Tom Peters (the coauthor of &lt;u&gt;In Search of Excellence,&lt;/u&gt;&amp;nbsp;etc.), my imaginary guru, says that you have to outread your competitors. &amp;nbsp;As a coauthor myself of a business book, I am very aware that most business people don't read business books unless made to or out of desperation. &amp;nbsp;Anyway, I am trying to read more and as much as I can (but always distracted by the latest game on TV). &amp;nbsp;I figure if I note what I'm reading here it will spur me to read more and maybe interest readers of this blog. &amp;nbsp;Here's what I'm reading now:&lt;div&gt;&lt;ul&gt;&lt;li&gt;&lt;u&gt;Shucked&lt;/u&gt; by Erin Byers Murray, about an oyster farm in Duxbury, MA (my hometown)&lt;/li&gt;&lt;li&gt;&lt;u&gt;The Mind of the Strategist&lt;/u&gt; by Kenichi Ohmae, the art of Japanese business&lt;/li&gt;&lt;li&gt;&lt;u&gt;SEO for Dummies&lt;/u&gt;, self explanatory&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/div&gt;</description><category>David's Reading</category><comments>http://blog.redhawkassociates.com/2012/01/04/im-reading.aspx#Comments</comments><guid isPermaLink="false">bb9f4d3d-c6f2-46b1-bfaf-5195f6d3a0bf</guid><pubDate>Wed, 04 Jan 2012 22:44:03 GMT</pubDate></item><item><title>Too Esoteric?  The Debt Settlement Process Summary</title><link>http://blog.redhawkassociates.com/2012/01/04/too-esoteric--the-debt-settlement-process-summary.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>I know this one pager on debt restructuring for businesses has a small target audience but a few people may benefit from it.&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;a href="http://redhawkassociates.com/uploads/Settlement_Process.pdf" target="" class=""&gt;Debt Settlement Process&lt;/a&gt;&lt;/div&gt;</description><category>Turnarounds</category><category>Restructuring</category><category>Management</category><comments>http://blog.redhawkassociates.com/2012/01/04/too-esoteric--the-debt-settlement-process-summary.aspx#Comments</comments><guid isPermaLink="false">acc26d2b-3766-4d2f-8e5a-f572548659f6</guid><pubDate>Wed, 04 Jan 2012 22:31:48 GMT</pubDate></item><item><title>Turnaround and Restructuring Advice for Leaders and Advisors</title><link>http://blog.redhawkassociates.com/2012/01/04/turnaround-and-restructuring-advice-for-leaders-and-advisors.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>This article is my most detailed and gives you all the techniques and strategy needed to lead or advise on a business turnaround. &amp;nbsp;A few years old, but still very good (I think).&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;a href="http://redhawkassociates.com/uploads/Turnaround_Advice.pdf" target="" class=""&gt;&lt;a href="http://redhawkassociates.com/uploads/CEOs__and_Attorneys__Guide_to_Restructuring.pdf" target="" class=""&gt;Turnaround and Restructuring Advice for Leaders and Advisors&lt;/a&gt;&lt;/a&gt;&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;</description><category>Turnarounds</category><category>Restructuring</category><category>Leadership</category><comments>http://blog.redhawkassociates.com/2012/01/04/turnaround-and-restructuring-advice-for-leaders-and-advisors.aspx#Comments</comments><guid isPermaLink="false">59d858ae-5b98-4bf7-b127-78d4fa3d3732</guid><pubDate>Wed, 04 Jan 2012 22:25:21 GMT</pubDate></item><item><title>Improving Productivity and Value Through Better Sourcing</title><link>http://blog.redhawkassociates.com/2012/01/04/improving-productivity-and-value-through-better-sourcing.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>&lt;div&gt;Here are some ideas for business owners and managers here based on my firm’s unique (I believe) approach to sourcing:&amp;nbsp;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;Don’t start with the realities of a current manufacturing or service base (plants, vendors, equipment), instead start with what current and prospective customers want, and what your competitors are doing and drive your plan from there (separate short term need from long term goal)&amp;nbsp;&lt;/li&gt;&lt;ul&gt;&lt;li&gt;For example, if a major customer is going to China and wants you as a vendor there, be careful and understand whether that customer can generate the type of return on investment you need to get to justify the investment&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Determine what core strength you need to be able to beat your competition. For manyanufacturers in Ohio, that strength is not in manufacturing locally but is in service, design and management&amp;nbsp;&lt;/li&gt;&lt;li&gt;Answer these questions like these about offshoring: &amp;nbsp;&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Are you lean at home (reduced direct labor)?&amp;nbsp;&lt;/li&gt;&lt;li&gt;What’s the value of manufacturing near your customers?&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;There are many countries from which to source product. &amp;nbsp;If you choose China, be sure to use an expert who can sort through with you which region to choose, which factories are good and ones to avoid and can scout, lead and spearhead this time consuming and expensive effort&amp;nbsp;&lt;/li&gt;&lt;/ul&gt;The complexity and expense of outsourcing often results in savings being overestimated by 20% to 50%. &amp;nbsp;However, for most business owners in our area outsourcing is not an option but a requirement for survival in this decade.&lt;/div&gt;</description><category>Productivity</category><category>Strategy</category><category>Management</category><comments>http://blog.redhawkassociates.com/2012/01/04/improving-productivity-and-value-through-better-sourcing.aspx#Comments</comments><guid isPermaLink="false">b91b839a-1ddf-4139-b0b2-fb0c85a02f4a</guid><pubDate>Wed, 04 Jan 2012 22:18:47 GMT</pubDate></item><item><title>More thoughts on productivity</title><link>http://blog.redhawkassociates.com/2012/01/04/more-thoughts-on-productivity.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>A couple of years ago, I was part of an integrated team of outside consultants and internal leaders of a F20 financial services company tasked with reducing expenses, including payroll and support services, in their large call centers. &amp;nbsp;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;According to my notes: &amp;nbsp;"Our small team, with the addition of two key people from our
client, conducted dozens of interviews, visited every processing site and
analyzed thousands of telephone calls from customers.&amp;nbsp; As a result, we determined that the cost of
poor quality in our client’s credit card customer service operations was 52% of
the annual operating budget.&amp;nbsp; The main
symptom of poor quality was the inability to resolve customer issues at the
point of first contact.&amp;nbsp; For example,
whenever our client’s marketing department would send a new promotion to card
holders, the call centers would be flooded with calls from customers asking to
have the offer better explained.&amp;nbsp; A
simple solution that would pay off in millions of dollars of savings was to be
sure that the outbound communication was complete and understandable and that
the call center operators, if called, were trained well enough to answer the
questions posed."&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;The main result of the study was a renewed focus, using training and technology, on resolving customer issues the first time. &amp;nbsp;&lt;/div&gt;</description><category>Productivity</category><category>Management</category><comments>http://blog.redhawkassociates.com/2012/01/04/more-thoughts-on-productivity.aspx#Comments</comments><guid isPermaLink="false">cc52f9e8-41a7-4562-9e9a-5ae37a94ac83</guid><pubDate>Wed, 04 Jan 2012 21:49:51 GMT</pubDate></item><item><title>Improving productivity</title><link>http://blog.redhawkassociates.com/2012/01/04/improving-productivity.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>Really the focus of my work is to help business leaders improve the value of their businesses. &amp;nbsp;I talk about and recommend many techniques. &amp;nbsp;Most companies I run into pay attention to the productivity of their people and other assets. &amp;nbsp;Sometimes, they need some new tools or approaches to better their competition (globally). &amp;nbsp;I'm a big fan of the Toyota Production System, Six Sigma, Kaizen, amongst many others. &amp;nbsp;I've attached a presentation I did a number of years ago about Kaizen that still might be helpful to some managers.&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;a href="http://redhawkassociates.com/uploads/Kaizen_Outline.pdf" target="" class=""&gt;Kaizen of Manufacturing Cell Set Up&lt;/a&gt;&lt;/div&gt;</description><category>Productivity</category><comments>http://blog.redhawkassociates.com/2012/01/04/improving-productivity.aspx#Comments</comments><guid isPermaLink="false">ed1c3f08-d52d-445d-b049-fba938435346</guid><pubDate>Wed, 04 Jan 2012 21:38:01 GMT</pubDate></item><item><title>We are in a fight and how to win it...</title><link>http://blog.redhawkassociates.com/2012/01/04/we-are-in-a-fight-and-how-to-win-it.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>One of my initiatives this year is to reach out to more people and hear from them, their ideas and share mine. &amp;nbsp;I've restarted my blog, as part of my firm's website, to open up communications and to interest people in my written and spoken ideas. &amp;nbsp;As part of that effort, I thought it would be worthwhile, maybe, for readers to be able to read my older slides about the business and economic fight we are in and some of my ideas on how to win it. &amp;nbsp;By the way, I'm working now on updating this base presentation and making it more interesting and timely. &amp;nbsp;As with any content on this blog, you're welcome to use it, just attribute it to me.&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;a href="http://redhawkassociates.com/uploads/We_are_in_a_Fight.pdf" target="" class=""&gt;We are in a fight and how to win it...&lt;/a&gt;&lt;/div&gt;</description><category>David's Slides</category><category>Strategy</category><category>Economy</category><category>Leadership</category><category>Management</category><comments>http://blog.redhawkassociates.com/2012/01/04/we-are-in-a-fight-and-how-to-win-it.aspx#Comments</comments><guid isPermaLink="false">11c8e1a0-5038-4f49-85d8-24255fd177d3</guid><pubDate>Wed, 04 Jan 2012 21:08:09 GMT</pubDate></item><item><title>My approach to strategy</title><link>http://blog.redhawkassociates.com/2012/01/04/my-approach-to-strategy.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>My approach is to keep it simple, fact based, practical and implementable (by regular human beings not super consultants). &amp;nbsp;In a graphic, here it is:
&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;&lt;a href="http://redhawkassociates.com/uploads/issues_based_model__2_.pdf" target="" class=""&gt;Issues Based Model&lt;/a&gt;&lt;/div&gt;</description><category>Strategy</category><category>Management</category><comments>http://blog.redhawkassociates.com/2012/01/04/my-approach-to-strategy.aspx#Comments</comments><guid isPermaLink="false">b6c4a1f7-2fc3-465e-b914-675b37338ae0</guid><pubDate>Wed, 04 Jan 2012 20:54:12 GMT</pubDate></item><item><title>Selling your business in 2012</title><link>http://blog.redhawkassociates.com/2012/01/04/selling-your-business-in-2012.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>&lt;div&gt;Any other business decision pales in comparison with respect to importance.&lt;/div&gt;&lt;div&gt;&lt;br&gt;&lt;/div&gt;&lt;div&gt;The most successful sales are the result of your good planning taking into account major questions to answer including:&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;How does your company measure up on the three drivers (MPG) of value?:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Management&lt;/li&gt;&lt;li&gt;Performance&lt;/li&gt;&lt;li&gt;Growth&lt;font class="Apple-tab-span" style="white-space: pre; "&gt;	&lt;/font&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;/div&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;What are your (the shareholders) business, personal and estate goals?&lt;/li&gt;&lt;li&gt;What is the plan to maximize net value to shareholders (after taxes and expenses)?&lt;/li&gt;&lt;/ul&gt;Another tip, if you possibly can, be sure that the last 3 years financial statements are audited. &amp;nbsp;That investment will be recovered in a higher selling price.&lt;font class="Apple-tab-span" style="white-space: pre; "&gt;	&lt;/font&gt;&lt;/div&gt;</description><category>Strategy</category><category>M &amp; A</category><category>Management</category><category>Valuation</category><comments>http://blog.redhawkassociates.com/2012/01/04/selling-your-business-in-2012.aspx#Comments</comments><guid isPermaLink="false">cca9589b-0dff-4e94-93d0-7c7911f74516</guid><pubDate>Wed, 04 Jan 2012 16:37:32 GMT</pubDate></item><item><title>The process of an acquisition search in 2012 - important questions to answer</title><link>http://blog.redhawkassociates.com/2012/01/04/the-process-of-an-acquisition-search-in-2012---important-questions-to-answer.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>As business leaders start the new year, many have thoughts of making acquisitions. &amp;nbsp;Here are a few of my thoughts on questions that you should answer before moving ahead with a buy-side mandate:&lt;div&gt;&lt;ul&gt;&lt;li&gt;How does making an acquisition fit into your firm's strategy? &amp;nbsp;What problem are you trying to solve (i.e. slowing growth, limited market penetration) and how would acquiring another business resolve it?&lt;/li&gt;&lt;li&gt;What is your criteria for an acquisition? &amp;nbsp;Size, market, location, technology, management team and other factors have to be determined so that the search process can succeed.&lt;/li&gt;&lt;li&gt;What transaction size is reasonable and how would a transaction be funded? &amp;nbsp;You need to have a sense of market valuations of target firms then plan what transaction structure would be practical. &amp;nbsp;By that I mean what amount of the price could be borrowed and what portion must be equity. &amp;nbsp;In today's market, you must generally figure on equity of 40% or so. &amp;nbsp;Before you commence on an active search, it is a good idea to talk with your financing sources and get their support for your effort.&lt;/li&gt;&lt;li&gt;How will you integrate the acquisition? &amp;nbsp;The integration is the secret sauce and the art of a successful program. &amp;nbsp;Most acquisitions do not meet the acquirers' goals, primarily due to failed integration programs.&lt;/li&gt;&lt;/ul&gt;Hopefully, the above questions will stimulate you and your team to develop and execute a successful plan. &amp;nbsp;An acquisition can be the fastest and least expensive way to achieve a strategic goal.&lt;/div&gt;</description><category>Strategy</category><category>M &amp; A</category><category>Valuation</category><comments>http://blog.redhawkassociates.com/2012/01/04/the-process-of-an-acquisition-search-in-2012---important-questions-to-answer.aspx#Comments</comments><guid isPermaLink="false">c32c63b2-61f0-43b1-b623-514884195d01</guid><pubDate>Wed, 04 Jan 2012 16:08:31 GMT</pubDate></item><item><title>Happy 2012!</title><link>http://blog.redhawkassociates.com/2012/01/03/happy-2012.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>I wish for my readers an healthy and happy 2012. &amp;nbsp;Let's prosper together.</description><category>General</category><comments>http://blog.redhawkassociates.com/2012/01/03/happy-2012.aspx#Comments</comments><guid isPermaLink="false">4ca6d895-2508-41b9-96a3-1b69cd937e4a</guid><pubDate>Tue, 03 Jan 2012 22:40:29 GMT</pubDate></item><item><title>Increase your firm's valuation in 2012</title><link>http://blog.redhawkassociates.com/2012/01/03/increase-your-firms-valuation-in-2012.aspx?ref=rss</link><dc:creator>David Brown</dc:creator><description>As you, as a controlling shareholder of a firm, consider and prepare for its sale, assess it from a buyers point of view with a focus on these 3 points.&lt;div&gt;&lt;ol&gt;&lt;li&gt;How strong is the management team?&lt;/li&gt;&lt;li&gt;What has been the firm's performance in the past 3 years? Has it improved? Was EBITDA less than 10% of sales in any one year? If so, what happened and have those problems been resolved?&lt;/li&gt;&lt;li&gt;What are the prospects for growth? &amp;nbsp;Quantify them.&lt;/li&gt;&lt;/ol&gt;&lt;div&gt;If your assessment is weak in any of these areas, address and resolve them, before taking the firm to market.&lt;/div&gt;&lt;/div&gt;</description><category>Strategy</category><category>M &amp; A</category><category>Management</category><category>Valuation</category><comments>http://blog.redhawkassociates.com/2012/01/03/increase-your-firms-valuation-in-2012.aspx#Comments</comments><guid isPermaLink="false">7621a331-954e-453d-9f6c-7d306ceea6c3</guid><pubDate>Tue, 03 Jan 2012 22:23:16 GMT</pubDate></item></channel></rss>
